Nail art should feel like doodling, not a test of how steady your hand is. That's the idea My Store is built on.

Our story

We kept seeing the same thing: someone falls in love with a cute nail design, sits down with a bottle of polish and a tiny brush, and ends up with smudges, a spill on the table and a lot of frustration.

So we went looking for a better way, and found it in something everyone already knows how to use: a marker. Our fine-tip nail art markers let you draw dots, lines, hearts, flowers and little details exactly where you want them — no brushes, no bottles, no salon appointment.

Today My Store is a small online shop with one goal: to make creative, colorful nails easy and fun for everyone, from first-time beginners and kids to grown-ups who just want a cute accent nail before the weekend.

What we believe

Our promise to you

We're a small team and we read every message ourselves. If anything isn't right with your order, email us at shop.support1234@gmail.com and we'll reply within 24–48 hours on business days.

Thank you for supporting a small business — we can't wait to see what you create. Tag your designs with #ColorPopNails!

Questions about your order, our markers or anything else? We're happy to help.

Send us a message

Name

Email

Order number (optional)

Message

SEND MESSAGE

Before you write

• Where's my order? Orders are dispatched within 1–2 business days and take 14–21 business days to arrive. You can check progress on our Track Your Order page.
• Damaged or wrong item? Please include your order number and a photo so we can sort it out quickly. See our Refund Policy.
• Product questions? Many answers are in our FAQ.

Enter the tracking number from your shipping confirmation email to see where your package is.

Tracking number

TRACK ORDER

Good to know

• Orders are dispatched within 1–2 business days. You'll get your tracking number by email once your order ships.
• Tracking can take 3–5 business days to show its first update after dispatch.
• Due to high demand, delivery currently takes 14–21 business days after dispatch.
• No tracking email? Check your spam folder, or email shop.support1234@gmail.com with your order number.
• Have an account? Log in to see your order status.

🚚 Free shipping on all orders. Due to high demand following our recent viral popularity, delivery currently takes 14–21 business days. Thank you for your patience — every order is worth the wait!

Delivery times

Step	Time
Order processing & dispatch	1–2 business days
Shipping (after dispatch)	14–21 business days
Estimated total	15–23 business days

Business days are Monday–Friday, excluding public holidays. Delivery times are estimates and are not guaranteed; carrier delays, customs processing, weather and peak seasons can occasionally add extra time.

Shipping cost

Shipping is free on every order.

Where we ship

We ship to every country available at checkout. If your country isn't listed, contact us at shop.support1234@gmail.com and we'll let you know if we can help.

Order tracking

Once your order is dispatched, you'll receive a confirmation email with your tracking number. Tracking information can take 3–5 business days to update after dispatch. You can follow your package on our Track Your Order page.

Multiple packages

Orders with more than one item may ship in separate packages and arrive on different days. Each package will have its own tracking number.

Customs, duties & taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the order total.

Incorrect or incomplete address

Please double-check your shipping address before placing your order. If you need to change it, email us within 12 hours of ordering. We are not responsible for orders delivered to an incorrect address entered at checkout.

Delayed or lost packages

If your order hasn't arrived within 30 business days of dispatch, contact us at shop.support1234@gmail.com with your order number and we'll investigate with the carrier and send a replacement or a refund if the package is confirmed lost.

Marked as delivered but not received

Please check around your property, with neighbors and household members, and with your local post office, and allow 48 hours as carriers sometimes mark packages delivered early. If you still can't find it, contact us and we'll help you open a claim with the carrier.

Questions

Email us at shop.support1234@gmail.com — we're happy to help.

We want you to love your My Store order. If something isn't right, here's how we'll make it right.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us at shop.support1234@gmail.com within 14 days of delivery with:

• Your order number
• A clear photo of the item(s) and packaging
• A short description of the problem

Once confirmed, we'll send a free replacement or a full refund — your choice. You won't need to send the damaged item back.

Returns for unopened items

Changed your mind? You can request a return within 14 days of delivery if the item is unused, unopened and in its original packaging.

• Email shop.support1234@gmail.com with your order number before sending anything back. We'll reply with return instructions and the correct return address.
• Items sent back without first contacting us, or sent to the address on the package, can't be accepted.
• Return shipping costs are the customer's responsibility, and we recommend using a trackable service.

For hygiene reasons, opened or used nail markers can't be returned unless they arrived damaged or defective.

Lost packages

If your package is confirmed lost in transit, we'll send a replacement or issue a refund. See our Shipping Policy for timeframes.

Order cancellations

You can cancel your order within 12 hours of purchase for a full refund, as long as it hasn't been dispatched yet. Email shop.support1234@gmail.com as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Non-refundable items

• Opened or used products (unless damaged or defective)
• Shipping protection fees
• Items damaged through misuse or after delivery

Refund processing

Once your request is approved (or your return is received and inspected), your refund is issued to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Exchanges

We only replace items that arrived damaged or defective. For anything else, request a return and place a new order.

Need help?

Before opening a dispute with your bank or payment provider, please contact us at shop.support1234@gmail.com — we respond within 24–48 hours and can usually resolve things much faster.

My Store ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or make a purchase, how we use it, and the choices you have.

Information we collect

Information you give us

• Contact and order details: name, email address, phone number, billing and shipping address
• Payment information (processed securely by our payment providers — we never see or store your full card number)
• Messages you send us through email or our contact form

Information collected automatically

• Device and browser information, IP address and approximate location
• Pages you visit, products you view and how you interact with our site
• Information from cookies, pixels and similar technologies

How we use your information

• To process, fulfil and ship your order and send order and shipping updates
• To respond to your questions and provide customer support
• To prevent fraud and keep our store secure
• To improve our website, products and shopping experience
• To send marketing emails, only if you've opted in — you can unsubscribe at any time
• To show you relevant ads on other platforms

Cookies & tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used, and measure our advertising (for example, through Meta, TikTok and Google pixels). You can control or disable cookies in your browser settings, though some parts of the site may not work properly without them.

Sharing your information

We share information only with trusted service providers that help us run our store, such as:

• Our e-commerce platform (Shopify) and payment processors
• Fulfilment partners and shipping carriers that deliver your order
• Analytics, email and advertising providers

We may also share information when required by law or to protect our rights. We never sell your personal information.

Data retention

We keep order information for as long as needed for our records, tax and legal obligations, and then delete or anonymise it.

Your rights

Depending on where you live (including under the GDPR in the EU/UK and the CCPA/CPRA in California), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit certain uses, including opting out of targeted advertising. To make a request, email shop.support1234@gmail.com. We will not discriminate against you for exercising these rights.

Children's privacy

Our products are enjoyed by kids, but our website and checkout are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we'll delete it.

Security

We use reasonable safeguards, including encrypted (SSL) checkout, to protect your information. No method of transmission over the internet is 100% secure.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.

Contact

Questions about your privacy? Email shop.support1234@gmail.com.

1. Overview

This website is operated by My Store. Throughout the site, the terms "we", "us" and "our" refer to My Store. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site under your supervision.

3. Products & descriptions

We do our best to display product colors and images as accurately as possible. Colors may vary slightly depending on your screen. Product descriptions and design examples are for illustration; results depend on technique and nail preparation.

4. Pricing & availability

Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time, and to limit quantities. In the event of a pricing error, we may cancel affected orders and issue a full refund.

5. Orders & payment

We reserve the right to refuse or cancel any order, including orders that appear fraudulent or placed by resellers. You agree to provide current, complete and accurate purchase and account information. If we cancel an order after payment, we will refund you in full.

6. Shipping, returns & refunds

Delivery times and return terms are described in our Shipping Policy and Refund Policy.

7. Product use & safety

Use products only as directed. Apply to nails only; do not use on broken, irritated or damaged skin. Discontinue use if irritation occurs. Children should use products under adult supervision. Keep caps on when not in use and store out of reach of young children.

8. Intellectual property

All content on this site, including text, images, logos and design, is owned by or licensed to My Store and may not be copied or used without our written permission.

9. Prohibited uses

You may not use the site for any unlawful purpose, to infringe on intellectual property rights, to submit false or misleading information, to upload malicious code, or to interfere with the security or operation of the site.

10. Third-party links & services

Our site may link to or rely on third-party services (such as payment processors and shipping carriers). We are not responsible for their content, policies or practices.

11. Disclaimer & limitation of liability

The site and products are provided "as is" and "as available" without warranties of any kind, except as required by law. To the fullest extent permitted by law, My Store shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless My Store from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which My Store operates, without regard to conflict-of-law principles.

14. Changes to these terms

We may update these Terms at any time by posting changes on this page. Continued use of the site after changes are posted means you accept them.

15. Contact

Questions about these Terms? Email shop.support1234@gmail.com.